What are these visits for?

These sessions give you the chance to:

• speak directly with your insurer to understand your insurance claim
• ask questions, raise concerns and issues and check progress
• learn about dispute resolution options
• lodge a new claim if you haven’t already
• get help understanding the process

Who will be there?

You’ll be able to meet:

• representatives from a range of insurance companies including Allianz, Westpac, Auto & General Budget Direct, ING, Qantas Insurance, Virgin Money, CGU, WFI, Hollard Insurance, Australian Seniors CommBank, Everyday Insurance, QBE, Elders, RACV, Suncorp / AAMI / GIO / APIA / Shannons and Youi.
• teams from from ARC Justice, Emergency Management Victoria, financial counselling Victoria and Rural Financial Counselling
• staff from the Insurance Council of Australia

What should I bring?

If you can, bring any information that will help with your claim:

• Your insurance policy details or policy number
• Any claim reference numbers
• Photos or videos of damage
• Receipts, quotes or invoices for repairs or replaced items
• A list of damaged or lost items (even a rough list is helpful)
• Any reports (e.g. builder, assessor, or emergency services)
• Notes or records of previous conversations with your insurer

If you don’t have everything, don’t worry - you can still attend and get help.

Do I need an appointment?

Registrations are strongly recommended. Bookings can be made via the ICA website here.

Why should I attend?

Meeting face‑to‑face can:

• make it easier to resolve issues
• give you clearer answers
• help move your claim forward

Who is organising the visits?

The sessions are being organised by the Insurance Council of Australia (ICA).