What's your story?
We want to know the details of your customer experience - good, bad or otherwise. Your examples will help us build a better customer experience.
We're developing our first ever Customer-First Strategy.
This means we want to make it easier for you to connect with and use our services. But we can't get better at this without you - we need your stories, feedback and suggestions to help us understand which areas to focus on.
Check our explainer if you need more detail on what 'customer-first' means.
There are plenty of ways to get involved.
Have your say before 5pm Friday 28 June 2024
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Short survey
Take the three-minute survey to tell us how we are faring when it comes to your customer experiences.
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We'll be out and about
Watch this space for specific customer first sessions. But in the meantime you can meet with us face to face at a Councillor Listening Post.
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Join a focus group
Help us dig in to the nitty gritty. Join a focus group to be part of our customer-first journey.
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Other ways to have your say
There's no wrong way to get involved. Send us an email, post us a submission, do a phone interview or meet in private - we'll make it work.
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Learn about the working groups
Find out which people are working on the project and why.
