What's your story?
We want to know the details of your customer experience - good, bad or otherwise. Your examples will help us build a better customer experience.
We're developing our first ever Customer-First Strategy.
We want to make it easier for you to connect with and use our services. Thank you for providing your stories, feedback and suggestions to help us understand which areas to focus on.
Check our explainer if you need more detail on what 'customer-first' means.
We'll report back to you on the first stage of consultation soon.
To receive updates on this project direct to your email inbox, please click the 'follow' button above and follow the prompts to subscribe.
Consultation closed Friday 28 June 2024
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Short survey
Take the three-minute survey to tell us how we are faring when it comes to your customer experiences.
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We'll be out and about
Watch this space for specific customer first sessions. But in the meantime you can meet with us face to face at a Councillor Listening Post.
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Join a focus group
Help us dig in to the nitty gritty. Join a focus group to be part of our customer-first journey.
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Other ways to have your say
There's no wrong way to get involved. Send us an email, post us a submission, do a phone interview or meet in private - we'll make it work.
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Learn about the working groups
Find out which people are working on the project and why.
