Project group

A Project Group will oversee development of this strategy.

Membership of the group will include a Council Director, managers from customer-facing services, and a community representative who brings expertise in customer experience.

This group will provide high-level oversight of:

  • decisions of the working group
  • making sure the strategy meets the high standards we expect of ourselves
  • to ensure all necessary obligations are met.

If you have a customer experience background and are interested in joining this group, please contact Ed Butler by email.

Working group

A Working Group will contribute to strategy drafting and reviewing data provided by community consultation.

Membership of this group will include Council staff who are engaged directly in service delivery, as well as volunteer community representatives chosen from a random sample.

If you are interested in sitting on this group, please let us know in this short survey.